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Follow-up: where the money actually leaks.

80% of sales take five or more contacts — most contractors stop at one. Three free fixes you can start today.

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The cheapest lead you will ever get is the one already in your missed-call log. The stats that should change how you run your phone:

Your checklist

Fair questions

Won't automatic texts annoy my customers?

A homeowner who just called you wants a reply. “Sorry we missed you — how can we help?” within seconds is service, not spam. Annoying is silence followed by a competitor's truck in their driveway.

I'm a one-person shop. Is automation overkill?

The opposite — you are the person who physically cannot answer while on the tools. Missed-call text-back exists precisely for the solo operator; it costs less per month than one lost service call.

Why does answer speed suddenly matter even more in 2026?

Google now tracks whether and how fast you answer calls from its pay-per-lead ads, and ranks slow answerers lower. Follow-up speed stopped being just good practice — it is now literally a ranking factor.

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